May 21, 2012

Improvements to Maps

In two posts last week I talked about traditional bike advocacy which focuses on positive reinforcement and the complete opposite of shaming a transit agency. I don't know what this post falls under, but I do have a minor critique.

The #1 Cleveland Avenue schedule has a small typo on it. Polaris Parkway is mislabeled as I-270.

It's not that big of a deal and I contacted COTA about the minor error a couple of weeks ago. The problem is that I have never received a response when sending something through their Customer Contact Support on their website. I previously had asked about the two-trip ticket but didn't get a response. I went to a public meeting to ask in-person about it.

Maybe the system is down and COTA never receives anything from the contact page as it's not a traditional e-mail address. Or maybe they are working on changing the schedules for the next schedule change in September. Regardless, it would be nice to hear back from their submitting responses to their website. The only response I've gotten so far was via twitter.

Seeing Columbus through a batcopter link of the day:

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